Shipping policy

At StrollJoy, we aim to provide a smooth and reliable delivery experience for every order.

Shipping & Delivery

We offer free standard shipping on all orders within the United Kingdom.

• Processing time: 1–2 business days
• Delivery time: 3–5 business days

Estimated total delivery time: 4-7 business days.

Business days do not include weekends or public holidays.

Order Processing

• Orders are processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or holidays are processed on the next business day.
• Once your order has shipped, you will receive a tracking number via email. Please allow 1–2 business days for tracking updates to appear.

Shipping Locations

• We primarily ship within the United Kingdom.
• International shipping may be available depending on your location. If we are unable to ship to your address, we will notify you and issue a full refund.

Shipping Costs

• Standard shipping: Free
• Additional shipping options, when available, will be calculated at checkout.

Customs & Duties

• For international orders, customs duties or import taxes may apply. These charges are the responsibility of the customer.

Delays or Lost Shipments

• If your order has not arrived within the estimated timeframe, please contact us at support@strolljoy.com.
• If a shipment is confirmed lost, we will offer a replacement or a full refund.

Address Changes

• If you need to update your shipping details, please contact us within 12 hours of placing your order.
• Once an order has been shipped, it cannot be modified.

Contact

For any questions, feel free to contact us:

• Email: support@strolljoy.com
• Phone: +44 7886 086181
• Address: 25 Mill Rd, Linlithgow, EH49 7QJ, United Kingdom